FREQUENTLY ASKED QUESTIONS

📦 Ordering & Payment

What payment methods do you accept?

We accept major payment methods (credit/debit cards, mobile money, MPesa, and other common options).

Can I place an order without registering an account?

you can checkout as a guest. However, creating an account allows you to track your orders, save favorites (wishlist), and speed up future checkout.

🔄 Warranty policies

What is your warranty

A warranty means you are protected after you buy something — if it stops working because of a manufacturing fault.

Can I return my product incase of faulty parts?

we offer a manufacturer’s warranty that covers defects caused by poor workmanship or faulty materials — NOT damage caused by use, travel handling, or accidents.

 

How long does a refund take?

Once we receive and inspect the returned item, refunds (if applicable) are processed within a reasonable timeframe — usually a few working days.

The Trendy Suitcase

Navigating Airline-Specific Luggage Allowances. Navigating Airline-Specific Luggage Allowances

Designed for work, travel and everyday adventures. The right size Ensures seamless organization and elevated comfort so you never sacrifice style.

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