Wheels & castors
Seized, flat-spotted or snapped spinner wheels replaced so the case rolls straight again.
Karen & throughout Nairobi
Luggage & Suitcase Repair in Nairobi
Don’t bin it — we can probably fix it.
Broken wheel? Jammed zip? Snapped trolley handle? Most luggage damage is repairable for a fraction of a new case. Send us a few photos and we’ll tell you honestly whether it’s worth fixing — and what it will cost — before any work starts.
- FreeAssessment & quote before work
- Karen & throughout NairobiShowroom at OUR Mall, Magadi Road, Karen
What we fix
The repairs we do most
These are the faults we see week in, week out. If yours isn’t listed, still ask — we’ll take a look.
Trolley handles
Bent, stuck or collapsed telescopic handles — realigned or the housing replaced.
Zips & sliders
Split zips, missing pullers and zips that won’t close — often repaired without replacing the whole track.
TSA locks & latches
Jammed combination locks, spinning dials and broken catches reset or replaced.
Shells & corners
Cracks, impact damage and split seams on hard-shell cases — assessed honestly for whether a repair will hold.
Handles, straps & linings
Side and top grab handles, shoulder straps, and torn interior linings restitched or swapped.
How it works
Four steps, no surprises
You’ll never get a bill you didn’t agree to — we quote first, always.
Send photos
Use the form below or WhatsApp. One shot of the whole bag, one close-up of the damage.
We assess
We tell you if it’s repairable, what it needs, and whether it’s worth it versus replacing.
You approve
We quote the cost and timeframe. Work only starts once you say yes.
Collect
Drop the bag at our Karen showroom and we’ll message you the moment it’s ready.
Free quote
Tell us what’s broken
Fill this in and we’ll come back with an honest assessment and a price. Photos help us quote faster.
Prefer to chat? Message us on WhatsApp or call +254 702 933 975.
Good to know
Repair questions
Do you repair bags that weren’t bought from you?
Send us photos of the bag and the damage first — we’ll tell you honestly whether we can fix it and what it will cost, before any work starts.
How much does a repair cost?
It depends entirely on the part and the extent of the damage, so we don’t quote blind. Send photos and we’ll give you a firm price before any work begins.
How long will it take?
Straightforward jobs are often quick; anything needing a part ordered in takes longer. We confirm the timeframe together with your quote so you can plan around a trip.
Is a cracked hard-shell case worth repairing?
Sometimes, depending on where the crack sits and how the case is built. We’ll tell you straight if a repair won’t hold — we’d rather lose the job than sell you a fix that fails on your next trip.
What about airline or carrier damage?
We can repair it and provide an assessment of the damage, which is often useful when you’re claiming from an airline or insurer.
Can you replace wheels on any suitcase?
Most of the time, yes — wheels are our most common repair. Availability depends on the model, which is why a photo of the wheel housing helps us answer quickly.
Bring your bag in
The Trendy Suitcase Ltd
Our Mall, Magadi Road, Karen, Nairobi
WhatsApp or call: +254 702 933 975
We serve customers in Karen and throughout Nairobi. Not near Karen? Message us first — send photos and we’ll advise before you travel across town.
Open daily 10am – 8pm
Get directionsWhile you’re here
If a case is past saving, we’ll say so — and you can browse our luggage range or the affordable sets in the same visit.