We value your privacy policy  and are committed to protecting any personal information collected during your interactions with our store. 

1. Information We Collect

We may collect personal information in the following situations:

a. When Making a Purchase

  • Name

  • Phone number

  • Delivery address (when delivery is requested)

  • Basic payment details (handled securely and not stored by us)

b. When Requesting Support or After-Sales Service

  • Contact details

  • Product details and service history

c. When Visiting Our Store or Contacting Us

  • General inquiries and communication details

  • CCTV footage captured for security purposes (where applicable)

We do not collect unnecessary personal data.

2. How We Use Your Information

We use customer information strictly for operational and service purposes, including:

  • Processing sales, receipts, and delivery requests

  • Providing warranty, after-sales support, or repairs

  • Contacting you regarding orders, issues, or follow-up support

  • Ensuring security and safety within our store (e.g., CCTV monitoring)

  • Internal record keeping and service improvements

  • Complying with legal, tax, or regulatory requirements

We do not sell or share customer information for marketing purposes.

3. Sharing Your Information

Your information may be shared only in the following cases:

  • With delivery partners when you request delivery

  • With service technicians providing repairs or warranty work

  • With law enforcement or regulatory authorities, if required by law

These parties only receive the information necessary to perform their duties.

4. Data Security

We take appropriate measures to protect your data, including:

  • Restricted access to customer records

  • Secure handling of receipts and transaction documents

  • Safe storage of physical records and controlled digital access

  • CCTV data stored securely and used only for security-related purposes

Although we follow best practices, no system is entirely risk-free. We continuously improve our safeguards.

5. Your Rights

You may request:

  • Access to the personal information we hold about you

  • Correction of any inaccurate information

  • Removal of your information, where legally permissible and not required for records or warranty purposes

Requests can be made through our customer service contacts.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide after-sales support or warranty services

  • Comply with tax and business record-keeping requirements

After this period, information is securely deleted or destroyed.

7. Updates to This Policy

We may revise this policy when our operations or legal obligations change. Updated versions will be available upon request or displayed in-store where applicable.

8. Contact Information

For any questions or privacy-related requests, contact us at:
For all refund or return inquiries, reach us at:
Email: lavalise53@gmail.com
Phone: +254702933975
Business Hours: 10AM – 8PM